Doctors Mackay

If you are enrolled with Medicare, then you will receive a Medicare rebate after paying the private fee to see your choice of GP. One Stop Medical doctors do bulk bill children aged 15 years and under.

Yes. If you require a sick note to take time off work or you want a diagnostic certificate that will allow you to access more specialist help, just schedule an appointment to talk with your doctor about this. It's worth noting that a medical certificate is not valid for statutory holidays but it can be used for leave from work during the average week. Most medical certificates are valid for three months after the date they were issued, unless stated otherwise.

It's also possible for your doctor to write a medical certificate for other purposes, such as obtaining benefits from insurance companies and government agencies, like disability payments.

Yes, we do, and it's a great way to get medical advice without having to leave your home. To access these services, you'll just need a laptop or mobile device as well as video conferencing software like Skype or Teams. Thanks to modern advancements, Telehealth or telephone calls help you connect with your doctor when you are unable to visit the practice. A Medicare rebate for this service is only available for patients who have seen their doctor for a face-to-face consultation in the last 12 months. The GP will sometimes offer a telephone consult to discuss non-serious results. However, for more significant results and follow up, the GP is likely to want you to come into the practice to discuss the results in person.

You can book a telehealth appointment by calling us or via our online booking form. You'll need an e-mail address, mobile phone number and credit card for payment; all regular information that you would need for an in-office visit. If this sounds like something you'd like to try, we are happy to hear from you.

GP's are able to perform small procedures, such as suturing lacerations, removing skin lesions, draining small abcesses and partially removing toenails. If you have a problem which is more severe than this, then we recommend you speak to your GP about being referred to a local surgical specialist. 

Yes, all the GP's are equipped to deal with medical emergencies, including resuscitation, breathing difficulties, seizures and more. While you should ring 000 during a medical emergency, the clinical staff can handle emergencies that occur at our practice.

If you are already registered as a patient of the practice, some regular medications and continuing referrals may be obtained online via the "HOTDOC" app or by phoning the practice. We prefer that your last face-to-face consultation in the practice has been within the last 6 months and that you give at least 48 hours' notice. A $25 fee is charged for this service.

If your GP would like to discuss your results with you, they will send you a text message to either book a "telephone consult" or a "face-to-face consult". If you do not receive any SMS messages, and would like to know your results, please phone the practice, and check what action needs to be taken. If you would like a further explanation of your results, please book an appointment to see your GP - online via HOTDOC or by phoning the practice.